WHAT SHIPPING METHODS ARE AVAILABLE?

Orders are shipped directly from our warehouses in China, Germany, and Spain in plain brown boxes or envelopes. We do everything we can to make sure your order is delivered on time.

Express company: UPS, USPS, AMAZON

1. Do you ship international?

We transport our goods all over the world.

2. How long will it take to get my package?

After confirming the order information with you, we will ship your order in 2-3 working days. Shipping takes 7 to 15 business days. If the item is shipped from a warehouse in your country, it will only take three to six business days. For example, if your shipping address is in Germany and you purchase an item from our German warehouse, the item will be delivered to you in three to six business days.

3. Special Reminds for Delivery Times:

All orders will be shipped within 2-3 business days after payment confirmed.Due to the epidemic and the distance of different buyers’ address, we cannot 100% guarantee the speed of delivery time as shown above. If your order has not been delivered for more than 15 days, we will reimburse you half of the shipping cost. We are so sorry about this inconvenience, and thank you for your understanding and patience, we will provide you with better service!

4. Lost or Damaged Products

We are responsible for your new purchase until it reach the Post Office, if your purchase is lost or damaged by our shipping, we can provide a refund or ship new one again to you.

5.Returns & Exchanges 

Based on health considerations, once the product is used/opened, we will not accept refund/return. This is the basic criterion of the sex toy industry.

Orders are processed automatically every hour. After our shipping partners receive the order information, it is difficult to stop the package or cancel the order. We will try our best to assist you in canceling the order, but it may not be possible to cancel, please take this into consideration when purchasing.

If there is a problem with the product, after confirming your order information, product problems, we can provide you with our one-year warranty. If you have any questions, please contact us through these:

WhatsApp: +852 5705 2326

Email: info@adultstoy.shop

we will do our best to assist you with your questions.

We can’t accept refund after the item had shipped without any problems, but you can let we help you cancel the order within 8 hrs.

Message us on by email within 15 DAYS of receiving you order with your order # and reason you would like to exchange or refund and we will give you instructions. Do not send back your items without approving the exchange! Once the return or exchange is approved, buyer is responsible for all shipping fees, customs, taxes. Please note that the item you may wish to exchange for may be out of stock or there could be wait to receive it. We are not responsible for returned items lost in transit.